QUESTIONS

1: Why aren't your Windows Media files Mac compatible?

2: How will your Windows Media digital rights management (DRM) system affect my access to 300k video files?

3: How do I download 300k Windows Media Files to my hard drive?

4: Why am I asked to enter my password when I try to access streaming 300k Windows Media files?

5: I keep losing my connection while downloading files and I'm getting an error message that says "Your connection to the server has been reset." What should I do?

6: When I try to view the 300k Windows Media Player videos, I get an error message that either says "Sorry your current membership level does not allow viewing premium content" or "Incorrect Username and Password."

7: I’ve made all these changes and I’m still unable to view the videos!

8: I’ve done everything you suggest and I still can't view the videos! What should I do now?

1. Why aren't your Windows Media files Mac compatible?
At the moment, our Windows Media 9 video files are not Mac compatible. We were lead to believe a Mac compatible player would be released by Microsoft in March 2003 but it has not yet arrived. Hopefully a compatible player will be released very soon. In the meantime, we will continue to offer streaming Quicktime and Real Media files for Mac users.

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2. How will your Windows Media digital rights management (DRM) system affect my access to 300k video files?
We are using the Windows Media digital rights management system to protect our video content from piracy. While this system should do a lot to protect our videos from theft, it should not get in the way of your ability to view the videos as often as you wish. To help make your experience a smooth as possible, here are a few clues about how the system works…

a. Whenever you view a 300k video for the first time, our system will ask to verify your HotBOX login information and issue you a license to play the video.

b. After obtaining a license, you will be able to either stream your 300k video or play your downloaded 300k video file offline (without having to re-verify your license) up to 5 times over a one week period.

c. Once either 5 plays or 7 days have passed, you will be asked to re-enter your HotBOX login information and re-verify your license. Once you’ve done this, you will, again, be able to play the video 5 times over a one week period without having to re-enter your login information.

d. After downloading, you may transfer 300k video files anywhere you wish (to a laptop, etc) but you will be required to quickly re-verify your license before you can play the video in the new location. This means, for instance, if you transfer a video file to your laptop, you’ll need to connect your laptop to the internet and verify your license before the video can play. Once the license is verified, you will able to play the video offline up to 5 times over a one week period.

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3. How do I download 300k Windows Media Files to my hard drive?
You can download the videos in two different ways. You can watch and save them as progressive downloads or you can save them directly to your hard drive for viewing later.

Method 1. To save directly to your hard drive for viewing later follow the steps below:
• Right click on the file you wish to download.
• Choose "save target as".
• Choose where you want to save the video on your computer.
• Click "Save" to start the download.
• The first time you go to play the file from your hard drive you will be prompted for your HotBOX password and issued a license. You will need to be connected to the Internet to get the license.
• Once you have acquired a license, you may play the file offline up to 5 times over a one week period. After 5 plays or 7 days, you will be prompted to re-verify your license and will need to be online to do this. Once your license has been re-verified, you will again be able to play the file offline up to 5 times over a one week period.
• You may move files to different locations (your laptop, etc.) as many times as you wish. But, you will need to re-verify your license at each new location – meaning you will need to connect to the Internet to do so.
• As long as your HotBOX membership remains active, you will have unlimited video plays. You will simply need to continue to re-verify your video license(s) when necessary.

Method 2. To watch and save as progressive download, follow the steps below:
• Click on the file you wish to download.
• You will be prompted for your HotBOX password and issued a license.
• The video should start progressively downloading into the cache on your computer and, once sufficiently buffered, begin to play in your Windows Media Player.
• While the video is playing, select File in the Windows Media Player menu bar, then select "Save Media As."
• Choose where you want the video to live on your computer.
• Click "Save".
• Once you complete your download, your license allows you to play the file offline up to 5 times over a one week period. After 5 days or 7 days, you will be prompted to re-verify your license and will need to be online to do this. Once your license has been re-verified, you will again be able to play the file offline up to 5 times over a one week period.
• You may move files to different locations (your laptop, etc.) as many times as you wish. But, you will need to re-verify your license at each new location – meaning you will need to connect to the Internet to do so.
• As long as your HotBOX membership remains active, you will have unlimited video plays. You will simply need to continue to re-verify your video license(s) when necessary.

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5. I keep losing my connection while downloading files and I'm getting an error message that says "your connection to the server has been reset." What should I do?
This can happen if your internet connection hiccups or fails during your video download. If you are experiencing this problem on a regular basis, the best thing you can do is install a download manager to protect your download should an interruption occur. You can find several download managers to choose from, for example, on Download.com.

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6. When I try to view the 300k Windows Media Player videos, I get an error message that either says "Sorry your current membership level does not allow viewing premium content" or "Incorrect Username and Password."
The Windows Media Player videos on our site are password protected and require you, the member, to acquire a "license" to view them. Your player will try to acquire this license automatically when you try to view the video. If you have your browser remember your codes for the site, you might get a message saying "Incorrect Username and Password." or "Sorry your current membership level does not allow viewing premium content." To fix this problem, make the following changes to the settings in your Windows Media Player:

Under Tools -> Options select: "Privacy"
On the "Privacy" tab, under Enhanced Playback Experience:
Make sure the box next to "Acquire licenses automatically for protected content" is Unchecked.

Under Tools -> Options select: "Security"
On the "Security" tab, Select Zone Settings
A box will come up asking if it's okay to change these security settings, click OK.
Click on the Internet Icon and select Custom Level.
Scroll all the way down to the bottom of the window until you see:
User Authentication:
Logon:
Choose "Prompt for user name and password"
Click OK, then click Yes when it asks you if you are sure you want to change this setting.
Follow this same procedure for Local Internet, Trusted Sites and Restricted Sites.

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7. I've made all these changes and I'm still unable to view the 300k Windows Media videos!
You may need to install the most recent Windows Media Player security patch.

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8. I've done everything you suggest and I still can't view the videos! What should I do now?
It's possible you may need to adjust some other settings in your Windows Media Player or you may need some assistance with your membership codes. Please contact our 24-hour Customer Support team for more assistance:

1 800-935-5771 (US toll free)
(310) 202-3950 (International)

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