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First, check your system and make sure you have
all the necessary software to view our Real Player files:

Operating Systems:
PC users require Windows 98 SE, Windows Me, Windows 2000 or Windows XP OS

Mac users require OS 7.5.5 or better

Browsers:
Microsoft Internet Explorer or Netscape 5.0 or better

Video Player:
Real Player 8 or Real One

QUESTIONS

1: I have a Mac. What about me?

2: How come I can't download the Real Player videos?

3: How do I make the picture bigger?

4: After I start the Real Player video, it asks me for my username and password. When I enter my codes and hit okay, I get a general error. What should I do?

5: I can't seem to get the videos to work at all. Are there setting changes I can make to my Real Player?

6: I've made all these changes and I'm still unable to view the videos!

7: I've done everything you suggested and I still can't view the videos! What should I do now?

1. I have a Mac. What about me?
Good news! Real Player should work with your Mac.

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2. How come I can't download the Real Player videos?
Unfortunately, we don't offer Real Player videos in a downloadable format.

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3. How do I make the picture bigger?
Under View in the player tool bar, you should be able to select Double Size or Full Screen Theater to increase the screen size.

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4. After I start the Real Player video, it asks me for my username and password. When I enter my codes and hit okay, I get a general error. What should I do?
When experiencing password errors with Real One, we recommend the following solution:

First, launch real one, and enter your username and password.

Second, when the error message pops up click OK.

Third, hit the play button on the Real One player (which should still be open). The video should now connect.

We recommend that after watching the video, you keep the Real One player window open for the rest of the time you are visiting the site. This step will prevent the error from reappearing when you choose to view another Real video.

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5. I can't seem to get the videos to work at all. Are there setting changes I can make to my Real Player?
Here are a few setting changes that may improve your video viewing:

a. Select Tools from your Real Player toolbar, then Preferences then General and try clearing your History. This will delete any unnecessary information being stored in the memory of your player that could slow down the video processing.

b. Make sure your configuration settings are correct in relation to your connection speed by double clicking Connection and making the following adjustments:

For Real Player 8
Under the "Connection" tab and then "Normal Bandwidth" select the appropriate bandwidth for your ISP (usually this is at least 200kps). Under "Maximum Bandwidth" select "10Mbps LAN". Under "Buffered Play" select "Buffer entire clip to available memory". Then hit "OK" and restart your computer. This should allow for the appropriate amount of data to stream through your Real Player.

For Real One Player
In the Real One Player go to "Tools" then click on "Preferences" then select "Connection" on the left side. Click on "Bandwidth" and select the appropriate bandwidth to your system. Under the normal and maximum bandwidth sections choose "10Mbps LAN". Then hit "OK" and restart your computer. This should allow for the appropriate amount of data to stream through your Real Player.


c. Check the Playback Settings (Under Connection) and select your preferred buffering time.

d. Under Internet Settings, make sure the box next to Enable Cookies is checked and select any of the other settings in this section that you prefer.

e. Check your Http settings in the Proxy section. If you don't know what your appropriate settings are, try selecting "Use System Internet Connection proxy settings."

Make sure you click OK after every change you make and restart the player before trying to view a video again.

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6. I've made all these changes and I'm still unable to view the videos!
It may be necessary for to install additional plug-ins for your version of the Real Player. These plug-ins are listed in the "Check for Update" section of the player but you may need to consult the Real Player site www.real.com to be sure you have what you need.

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7. I’ve done everything you suggest and I still can't view the videos! What should I do now?
It's possible you may need to adjust some other settings in your browser or you may need some assistance with your membership codes. Please contact our 24-hour Customer Support team for more assistance:


1 800-935-5771 (US toll free)
(310) 202-3950 (International)

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