 |
|
Macintosh Technical Assistance
Having problems accessing our site with your Mac?
We're here to help!
|
|
| |
1. I'm trying to view the videos with Windows Media Player
9 for Macs and it's giving me an error. What can I do?
While we had great hopes for the new Windows Media Player
Version 9 for Macs, we've found it is still not compatible
with the license acquisition software we use on the site.
Microsoft is aware of this problem and our video tech
team is working with them to come up with a solution.
In the meantime, we have plans to offer more of our content
in the Quicktime format.
Return to Macintosh FAQ |
|
|
2. I'm looking at the site and I don't see today's new content.
What can I do?
It may be that you are accessing cached pages of the site
and need to clean out your browser's memory. Here's how:
- For
O/S 9.0 (and lower) users browsing with Internet Explorer:
Click
on Edit in the toolbar at the top of the browser window,
then click Preferences, then click Advanced, then click
Cache, then select the Clear History button and the Empty
Now button next to the word Cache.
- For
O/S 9.0 (and lower) users browsing with Netscape 6.2 or
7.0 or 7.1:
Click
on Edit in the toolbar at the top of the browser window,
then click Preferences, then double click Navigator, then
click History, then select the Clear History and Clear
Location Bar options. Next, double click Advanced, then
click Cache, then select the Clear Memory Cache and Clear
Disk Cache or the Clear Cache option.
- For
O/S X users browsing with Internet Explorer:
Click
on Explorer in the toolbar at the top of the browser window,
then click Preferences, then click Advanced, then click
Cache, then select the Clear History button and the Empty
Now button next to the word Cache.
- For
O/S X users browsing with Netscape 6.2 or 7.0 or 7.1:
Click
on Edit in the toolbar at the top of the browser window,
then click Preferences, then double click Navigator, then
click History, then select the Clear History and Clear
Location Bar options. Next, double click Advanced, then
click Cache, then select the Clear Memory Cache and Clear
Disk Cache or the Clear Cache option.
Return to Macintosh FAQ |
|
3. Some of the formatting of the site looks a little weird
to me; i.e. pictures are not centered, parts of the pages
are cut off, etc.
-OR-
I found some broken links on the site. What can I do?
Send an email with the URL of the page and a description
of the problem to our
. We're always happy to hear feedback about the design of
the site!
Return to Macintosh FAQ |
|
4. I'm trying to access the E-Zines with Netscape and the
page is not loading. What can I do?
We're aware of the problem, and are working on fixing it.
In the meantime, please try accessing the E-Zines with Internet
Explorer and the page should load for you.
Return to Macintosh FAQ |
|
5. When I access the site, it doesn't ask me for my access
codes. How do I change my security options?
- For
O/S 9.0 (and lower) users browsing with Internet Explorer:
Click
Edit, then Preferences, then Privacy and Security. Click
Custom, then click Settings and scroll down until you
see User Authentication. Select Prompt for Username and
Password.
- For
O/S X users browsing with Internet Explorer:
Click
Explorer, then Preferences, then Network, then Site Passwords,
then delete or remove the access codes for this site.
Then go to Applications on your harddrive, then Utilities,
then Keychain System, then highlight the access codes
for this site and click delete.
- For
browsing with Netscape 6.2 or 7.0 or 7.1:
1.
Open the Tools menu, choose Password Manager, then Manage
Stored Passwords.
2. Click the Passwords Saved tab. You should see a list
of all the stored usernames you have for each website
you visit and the name of the site. (Passwords will not
be listed here.)
3. Click on the username for our website and then click
Remove.
4. Click Close to accept your changes.
Return to Macintosh FAQ |
|
6. I’ve done everything you suggest and I still can't access
the site! What should I do now?
It's possible you may need to adjust some other settings
in your browser or you may need some assistance with your
membership codes. Please contact our 24-hour
Customer Support team for more assistance:
1 800-935-5771 (US toll free)
(310) 202-3950 (International)
Return to Macintosh FAQ |
|
| Return
to FAQ Directory
Privacy Policy |
|
|
|
|
|
