520 Washington Boulevard, Suite 445, Marina
Del Rey, California 90292
(310) 202-3950 (800)
935-5771
Someone
is here to help you 24 hours a day, 7 days a week!
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TO CONTACT DANNI'S HARD DRIVE
Danni's Hard
Drive / HotBOX Privacy
Policy |
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SITE
NAVIGATION
Searching for more? Or simply can't find the photos or video
you were looking at yesterday?
For
our paying customers, try going to Danni's Archive Directory,
a quick way to access absolutely everything we have to offer.
There's a link to it from every page on the site. Just click
on Archives on the top red bar (it's second from the end). |
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Forgotten
Password: Are you sure that's your password? You
can always to find out what it is! Make sure to include
your name, full email address and the last 8 digits
of the credit card you used to subscribe.
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Wrong
Case: You must enter your username and password
the exact same way each time. If you capitalized some
letters when you signed-up, you must always capitalize
them.
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Account
Cancellation: You might have sent in a cancellation
request some time ago and forgotten about it. You can
your username, password,
and updated billing information and we will be happy
to re-open your account! If you have disputed any charge
from our company, we would have permanently closed
your account right away. For more information
about billing procedures, consult our billing and cancellation policy.
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Fraud:
We employ a program which watches out for multiple users
on the same username and password. If you've found a
way to trip our security program, then we've turned
off your codes until you contact us.
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Declined
Card: If your credit card was declined upon renewal,
we closed your account. with updated card information and we'll be happy
to try your card again.
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BILLING
/ CANCELLATION
To cancel your account,
simply complete the cancellation
form. You may also call customer support
or submit your cancellation via e-mail with the required
information (username/password, etc.).
Your
cancellation will be processed within 24 hours. In
addition, your account stays open and active until
the end of your last billing period.
Note:
You will NOT receive an email to confirm cancellation
unless you specifically request it!
Some FAQ's about our billing policy:
- How
much am I billed and how often?
When you subscribe, you are billed $19.95
per month. You will be billed every month until you
cancel your account.
- How
long does my account last after I cancel?
You account lasts until the end of the month
that you last paid for. So, if you are billed on the
15th and you cancel on the 20th, you will still have
a membership until the 15th of the next month!
- How
does the billing show up on my credit card?
Your membership as well as any video purchases
you make through Danni's Hard Drive are itemized on
your credit card statement as "VBP (800)935-5771".
- What
if I don't want to use a credit card?
You may mail us a check or money order for $19.95 times
the number of months you would like to subscribe. Print
out and send us the signup form and
make sure to complete all of the information. We will
activate your codes within 24 hours of Receiving your
letter!
To
dispute a billing:
Do you feel you have been charged in error? Were you billed
twice in the same month? Email our wonderful for help! |
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SENDING
/ RECEIVING EMAIL
Please note that we do NOT send out any mail to active
HotBOX members after the initial activation confirmation.
- To
change your access codes/password: Please
contact our 24-hour Customer Support team:
1 800-935-5771 (US toll free)
(310) 202-3950 (International)
- To
get on our mailing list: look for the "Win a
Free HotBOX Membership" pop-up on the site and enter
your email address. Or, email and request that your address be added.
- To
get off our mailing list: follow the email
instructions on the bottom of the email or write and request that
your address be removed. Once removed, your email address
will be permanently removed from our list.
- To
get a cancellation confirmation: Include a
specific request for confirmation when you email to
cancel your account
- Who
to contact for other questions/problems:
Need more help? Want to check on a video order? Can't
find your favorite model on our site? Find out who to contact for more information!
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Live
Video Feeds
*AOL USERS*: You may not be able to view the live
videos through AOL. Unfortunately, that is a feature
of AOL's world wide web browser that we cannot do
anything about. Never fear, there is a solution! In
just a few easy steps you can learn how to download
Netscape Navigator (another web browser) and use it
to view our videos! Its free! You can also visit our tools page for links to more net software that
will expand your computer's capabilities.
Streaming
video services ARE NOT supported by WebTV. They plan
to make upgrades to their service soon, but until then WebTV
users can't get streaming video anywhere on the web.
if you're having trouble viewing any of the
live video feeds and you're not a WebTV user.
Broken
Links
If you encounter any broken links or "File Not Found" messages,
email our
What to include in your email:
- The
full path name (http:// etc...) of the page you're linking
from
- A
description of the link (the text or image of the link)
We appreciate
your help in making our site run smoothly! |
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Return
to FAQ Directory
Privacy Policy |
